Frequently Asked Questions

No, we don't charge a call-out fee. You only pay for the work we do. We'll give you a clear quote before starting any work, so you know exactly what to expect.

We serve all of Hertfordshire including Watford, St Albans, Stevenage, Hemel Hempstead, Welwyn Garden City, Hatfield, and surrounding areas. If you're unsure whether we cover your location, just give us a call.

For emergency plumbing situations, we aim to arrive within 20-30 minutes. We're available 24/7 for emergencies including burst pipes, major leaks, and blocked drains that need immediate attention.

Yes, all our engineers are Gas Safe registered and fully qualified to work on boilers, central heating systems, and all gas appliances. We're also fully insured for your peace of mind.

Our pricing varies depending on the job. We offer competitive rates and always provide a clear quote before starting work. There are no hidden fees or surprise charges. Contact us for a free, no-obligation quote on your specific plumbing needs.

Yes, all our work is guaranteed. We stand behind the quality of our workmanship and the parts we use. If you have any issues after we've completed a job, just let us know and we'll make it right.

Yes, we can provide detailed reports and documentation for insurance claims. We'll work with your insurance company to ensure you have everything you need for your claim to be processed smoothly.

We accept cash, bank transfer, and all major credit and debit cards. Payment is required upon completion of the work. We'll provide you with a detailed invoice for all work carried out.

Yes, we offer evening and weekend appointments for your convenience. For emergency plumbing issues, we're available 24/7 including evenings, weekends, and bank holidays.

First, try to turn off the water supply at the stopcock (usually under the kitchen sink or where the water pipe enters your home). Then call us immediately on 01234 567 890. We'll talk you through any immediate steps you can take and get someone to you as quickly as possible.